Hosted Voice/VoIP

Enterprise Voice & VoIP Solutions

Voice Solutions

Voice & VoIP Solutions for your business

Why are more businesses than ever switching to hosted voice-over-Ip or VoIP? There switching because VoIP offers a broad range of benefits that include cost, reliability, convenience, flexibility and more. Here are a few benefits of VoIP:

Simpler Management
All you need to get started with a VoIP are handsets that can share the same wiring and switches as your LAN. Getting your business connected to VoIP services requires a minimum of internal expertise and skills.

Contact Center Benefits
For businesses that conduct customer service, hosted VoIP is primed for the needs of a contact center of any size, from a small handful of customer service reps to hundreds of agents operating 24/7.

Add-ons
While some brand new startups may need a minimum of features, larger, well established, companies may be looking to unlock the most features possible for more integrated communications. A vendor that offers the full suite of VoIP add-on features can transform your business communications.

Flexibility and Scalability
VoIP allows you to add phone lines easily within minutes, often directly from your management portal, at a flat rate per month. All you need is a handset and the ability to perform a few clicks. This is ideal for businesses with seasonal fluctuations in staffing or companies experiencing fast growth.

Data Integration
By selecting a VoIP that integrates with your customer relationship management tool, you can develop insight into every communication a customer has with your company.

Unified Business Communications Potential
By putting your phones, add-on services, internet connectivity, and data on a single network, you can achieve quicker troubleshooting, higher employee productivity, improved team collaboration, better customer satisfaction due to transparency, and improved customer service.

Cost Savings
Researchers estimate that the average company saves 40% on hosted VoIP over analog, while companies with high international calling needs can save 90%.

Mobility
You can enable phone calls to ring simultaneously to both desk and mobile phones, unlock mobile call transferring, or enable mobile failover in the rare case your internet goes down.

Customer Service
The right VoIP can reduce feelings of being bounced around from rep to rep, enabling customers to talk to the right person immediately.

Productivity
VoIP can act as a comprehensive platform for business communications that match the way your people work.

Services

Services Include:

  • VoIP Phone System Installation
  • Extension Setup & Support
  • Voicemail Configuration
  • 24/7 Phone Support

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Office

40 Jackson St. Suite 3100    Worcester, MA 01608

Operations Center

28 Rockdale St.
Worcester, MA 01606

Regional Offices

– Boston, MA
– New York, NY
– Orlando, FL
– Las Vegas, NV

Hours

24/7 Help Desk Support