Technology Success for the Hospitality Industry
Hospitality Technology Solutions
The hospitality industry constantly has to evolve with their customer’s ever-changing tastes. In the hospitality industry, design developments and technological advancements are always changing and evolving to the customer’s needs. Due to this, businesses must be connected, proactive and forever evolving.
Hospitality technology covers many different forms of technology, including CRM, POS, WiFi and A/V services.
CRM or Customer Relationship Management technology is an excellent solution for generating new business and staying connected to current customers. Cloud-based applications allow your business the option of creating a customized experience, according to your budget, required features , number of users and more.
POS or Point Of Sale is the place in a store where a product is passed from the seller to the customer. POS systems might include bar code scanners for inventory and prices, inventory updates when a product is sold, sales tax calculations, transactions with a merchant services account for credit cards/checks and sales receipt printing. POS also works with CRM systems as well.
WiFi is also quite important in the hospitality industry. For your customers, you want fast and secure guest networks for them to use with ease. The same goes with the WiFi your business uses to operate on too. You don’t want your productivity to go down because of slow WiFi connections.
In restaurants and bars especially, TV’s and quality A/V(audio/visual) can play a big role in customer satisfaction and the overall ambiance of your business. When your entertainment systems A/V is not aligned to match, customers will notice and your business will suffer.
Running a restaurant, bar, or any other business in the hospitality industry requires you to be at your best. The right technology will have your business working more efficiently, building better customer relationships, and keeping up with changing technology. Our IT services cover everything from CRM and POS, web marketing and site design, security, and network set up in-house. Hospitality technology makes your life easier and allows you to focus on running your business.
We have worked with several restaurants and other hospitality businesses in the Worcester/central Massachusetts area. We offer professional solutions and advice when it comes to hospitality technology, so if you have any inquiries or questions, feel free to contact us today.
- CRM technology installation and management
- POS system installation and management
- Cloud-based CRM installation and management
- Cisco Meraki’s location analytics will give in depth reports on customer numbers and visitation
- Security system installations
- WiFi and network setup
- Television installations
- A/V installation and management
- Data protection that keeps all personal data safe and secure